Processing time
Most orders are prepared within 2–3 business days.
Customer care
Shipping & Returns
We want every Grandma's Lye Soap order to arrive safely—and we're here to help when something doesn't go as planned.
Carefully packed in the USA
Friendly customer support
Shipping updates
Tracking details are emailed when your order ships.
Returns
Contact us within 30 days of delivery to request a return.
Order problems
Let us know promptly if an item arrives damaged or incorrect.
01
Getting your order
Shipping Policy
Order processing
Orders are typically processed within 2–3 business days, excluding weekends and holidays. During busy seasons or promotions, processing may take a little longer.
Shipping rates and delivery
Shipping charges are calculated and displayed at checkout. Delivery estimates begin after your order has been processed and are not guaranteed.
Tracking your order
When your order ships, you will receive a confirmation email containing tracking information when available.
Incorrect addresses
Please review your shipping address before submitting your order. We cannot guarantee that an address can be changed after an order has been placed.
Delayed or missing packages
Carrier delays can happen after a package leaves our facility. If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.
02
Making things right
Returns & Refunds
Return eligibility
To request a return, please contact us within 30 days of delivery. Items must be unused, unopened, and in their original packaging unless the product arrived damaged or incorrect.
Personal-care products
For health and safety reasons, opened or used soaps, lotions, lip products, and other personal-care items are not eligible for return unless they arrived damaged, defective, or incorrect.
Return shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrived damaged or defective.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless required by law or the return resulted from our error.
Exchanges and cancellations
Please contact us as quickly as possible if you need to change or cancel an order. We cannot guarantee changes after processing has begun.
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Three simple steps
How to Request a Return
1
Contact us
Send your order number and a short description of the issue.
2
Receive instructions
Our team will review your request and explain the next steps.
3
Get a resolution
We will process the approved return, replacement, credit, or refund.
04
Helpful answers
Frequently Asked Questions
When will my order ship?
Most orders are processed within 2–3 business days. Processing times may be longer during promotions, holidays, or periods of unusually high demand.
Where can I find my tracking number?
Tracking information is sent to the email address used at checkout after your order ships.
Can I change or cancel my order?
Please contact us as soon as possible. We cannot guarantee changes or cancellations after processing has started.
Can opened soap be returned?
Opened or used personal-care products are generally not eligible for return unless they arrived damaged, defective, or incorrect.
Who pays for return shipping?
Customers are generally responsible for return shipping unless the return is caused by an error on our part or an item arrived damaged or defective.
How long do refunds take?
After an approved return is received and inspected, the refund is issued to the original payment method. Your bank or card provider may require additional time to post it.
We're here to help
Still have a question?
Grandma believes customer care should be simple. Send us a message and our team will help with your order.
